The operational twin — for one office: its installed devices, fleet health, compliance compliance, cyber posture, contracts and dispatch, with the data grain that says how bankable its P&L is.
21 of 37 offices report at true office-grain actuals — leaving $7M of revenue on softer grain. Convert the 16 estimated offices to actuals to make the operational P&L bankable, then mine the healthy base for cross-sell.
6 of 6 headline metrics improving vs prior · still off target: Net Promoter Score 74 vs 78, Recurring Revenue ₹154Cr vs ₹160Cr, Recurring Mix 63.0% vs 65.0%
$7M of revenue sits on allocated or region-only grain — diligence discounts what it can't verify.
$9M of recurring ARR sits on a fleet of 446,700 monitored assets — the warmest expansion surface Client Associates has.
This is the view the Miles PMS and monitoring agents act on. Each office is a living asset — pick one and see its devices by solution, what's healthy vs degraded vs offline, its next compliance inspection, the devices below firmware baseline, and its monitoring contract. The Client Associates thread runs through it: the data grain tells you how much of this office's number you can bank. It's the single-office drill-down for Org Group 360.
Assets · health · compliance · cyber · contracts · dispatch — plus the recording grain and a next best action.
Firmware drift tracks data-grain: low coverage / off-ledger offices carry more unpatched OT.
Routing certified to the open deficiencies above; Miles PMS opens the ticket, the field force closes it.
40,157 healthy devices, clean compliance. Point the cross-sell flywheel here: bundle Fire + AV onto the security base.