PClient AssociatesExecutive Cockpit

Customer 360

Per-account intelligence — health, cash, whitespace and the next move for sales, success and credit.

Client Associates · FY26 (modeled)
India's largest multi-family office
296 employees · 0+ US sites · 1 countries
Executive read· the answer, then the moves

$440K of cross-sell opportunity sits across 10 accounts on $3.3M of revenue, while 1 accounts ($200K) are flagged high-churn. Defend the at-risk book first, then attack whitespace where the portfolio expands fastest.

4 of 4 headline metrics improving vs prior · still off target: Net Revenue Retention 97.0% vs 99.0%, Recurring Revenue ₹154Cr vs ₹160Cr, Segment Whitespace ₹9Cr vs ₹12Cr

Do now — ranked by urgency
  1. 1
    Defend the high-churn accountsAct now
    Why it matters

    1 accounts at high churn risk put $200K of revenue in play; a save here protects recurring ARR directly.

    What's driving it
    • 1 of 10 accounts flagged High churn
    • $200K revenue exposed
    FYI
    • Portfolio revenue $3.3M; 6 live account signals tracked
    • Owner: Account / CSM
  2. 2
    $0.18M ARR at risk — Q3 FY26Watch
    Why it matters

    Each churn point on the base ≈ recurring revenue lost.

    What's driving it
    • renewal window Q3 FY26
    • Signal: Renewal risk
    FYI
    • Of $1.29M due in Q3 FY26, $0.18M is churn-flagged.
    • Owner: Chief Customer Officer
  3. 3
    $0.25M ARR at risk — Q4 FY26Watch
    Why it matters

    Each churn point on the base ≈ recurring revenue lost.

    What's driving it
    • renewal window Q4 FY26
    • Signal: Renewal risk
    FYI
    • Of $1.57M due in Q4 FY26, $0.25M is churn-flagged.
    • Owner: Chief Customer Officer
  4. 4
    $0.15M ARR at risk — Q1 FY27Watch
    Why it matters

    Each churn point on the base ≈ recurring revenue lost.

    What's driving it
    • renewal window Q1 FY27
    • Signal: Renewal risk
    FYI
    • Of $1.17M due in Q1 FY27, $0.15M is churn-flagged.
    • Owner: Chief Customer Officer
📈 Revenue & AUM Growth JourneyStep 2 of 6 · accounts, cross-sell opportunityPipeline 360Quote / CPQ 360All journeys
● LiveBuilt forCRO · Sales VP· where to cross-sell nextAccount / CSM· renewal & expansion playsCredit · Collections· who to chase or hold

Pick an account for a one-page profile that turns the data into a move — a cross-sell play for sales, an expansion/renewal plan for success, and a collect-or-hold call for credit — each benchmarked against the portfolio.

Data backing: customer · opportunity · signal · kpi (NRR/DSO/GM peer benchmarks)
Select an account

Sinha & Co.

Grow / expand
Global account · Portfolio Services
Customer health
89
churnLow
Financials
Revenue
$570K
ARR
$140K
25% recurring
Backlog
$160K
Gross margin
31%
-1.6 vs peer
Net retention
108%
+2 vs peer
Whitespace
$60K
cross-sell
Cash & credit
DSO
47d
-6 vs peer
Aged AR
$3K
modeled >45d
Churn risk
Low
Signals & pipeline
📰 Sinha & Co. 10-K: elevated hub-automation capex (2026-05-10) → perimeter + analytics pull-through
Open: Sinha & Co. — hub perimeter + video analytics$260K · Qualify @ 45% · signal-driven
Next best action · by stakeholder
Sales / CRO

Account is well-penetrated ($60K whitespace). Protect share and pursue the open $260K Security deal.

Account / CSM

Healthy expansion (NRR 108%, +2 vs peer). Lock a multi-year renewal and reference-customer status.

Credit / Collections

Cash position healthy (DSO 47d, within peer). No action.

Exhibit 1

All accounts · one decision each

10 named accounts · $3.3M revenue · $440K of cross-sell opportunity · 1 at churn risk.

AccountIndustryRevenueARRNRRDSOWhitespaceHealthVerdict
Sinha & Co.Portfolio Services$570K$140K108%47d$60K89Grow
Gupta EnterprisesPrivate Wealth$500K$160K119%44d$100K92Grow
Arora Family OfficeInvestment Banking$440K$100K112%58d$40K87Grow
Sharma GroupFamily Office$400K$120K104%63d$60K81Maintain
UPSPortfolio Services$350K$90K106%49d$50K84Maintain
IBMPrivate Wealth$300K$80K101%52d$30K78Maintain
Bajaj Institutional FundFamily Office$220K$60K105%55d$40K79Maintain
Chaudhary FamilyRetail$200K$50K97%67d$20K64Defend
Kumar & SonsPrivate Wealth$180K$60K110%41d$30K86Grow
Singh Business VenturesReal Estate$130K$40K100%59d$10K72Maintain

Read it as a worklist: Cross-sell = whitespace ≥ $1.5M · Grow = NRR ≥ 108% · Defend = high churn risk · everything else, maintain.