PAccex Supply Chain Private LimitedExecutive Cockpit

Customer 360

Per-account intelligence — health, cash, whitespace and the next move for sales, success and credit.

Accex Supply Chain Private Limited · FY26 (modeled)
Top 10 Indian logistics solution providers (modeled)
420 employees · 0+ US sites · 1 countries
Executive read· the answer, then the moves

$540K of cross-sell whitespace sits across 10 accounts on $4.0M of revenue, while 1 accounts ($240K) are flagged high-churn. Defend the at-risk book first, then attack whitespace where the portfolio expands fastest.

3 of 4 headline metrics improving vs prior · still off target: ARR $5M vs $5M, Whitespace $6M vs $7M, DSO 56d vs 50d

Do now — ranked by urgency
  1. 1
    Defend the high-churn accountsAct now
    Why it matters

    1 accounts at high churn risk put $240K of revenue in play; a save here protects recurring ARR directly.

    What's driving it
    • 1 of 10 accounts flagged High churn
    • $240K revenue exposed
    FYI
    • Portfolio revenue $4.0M; 6 live account signals tracked
    • Owner: Account / CSM
  2. 2
    $0.23M ARR at risk — Q3 FY26Watch
    Why it matters

    Each churn point on the base ≈ recurring revenue lost.

    What's driving it
    • renewal window Q3 FY26
    • Signal: Renewal risk
    FYI
    • Of $1.58M due in Q3 FY26, $0.23M is churn-flagged.
    • Owner: Chief Customer Officer
  3. 3
    $0.3M ARR at risk — Q4 FY26Watch
    Why it matters

    Each churn point on the base ≈ recurring revenue lost.

    What's driving it
    • renewal window Q4 FY26
    • Signal: Renewal risk
    FYI
    • Of $1.92M due in Q4 FY26, $0.3M is churn-flagged.
    • Owner: Chief Customer Officer
  4. 4
    $0.19M ARR at risk — Q1 FY27Watch
    Why it matters

    Each churn point on the base ≈ recurring revenue lost.

    What's driving it
    • renewal window Q1 FY27
    • Signal: Renewal risk
    FYI
    • Of $1.43M due in Q1 FY27, $0.19M is churn-flagged.
    • Owner: Chief Customer Officer
📈 Growth & revenueStep 2 of 6 · accounts, cross-sell whitespacePipeline 360Quote / CPQ 360All journeys
🌐 Enterprise 360 modules· on Customer 360Browse all 31 views ▾
● LiveBuilt forCRO · Sales VP· where to cross-sell nextAccount / CSM· renewal & expansion playsCredit · Collections· who to chase or hold

Pick an account for a one-page profile that turns the data into a move — a cross-sell play for sales, an expansion/renewal plan for success, and a collect-or-hold call for credit — each benchmarked against the portfolio.

Data backing: customer · opportunity · signal · kpi (NRR/DSO/GM peer benchmarks)
Select an account

Reliance Retail

Grow / expand
Global account · Apparel
Customer health
89
churnLow
Financials
Revenue
$700K
ARR
$170K
24% recurring
Backlog
$200K
Gross margin
31%
-1.6 vs peer
Net retention
108%
+2 vs peer
Whitespace
$80K
cross-sell
Cash & credit
DSO
47d
-6 vs peer
Aged AR
$4K
modeled >45d
Churn risk
Low
Signals & pipeline
📰 Reliance Retail 10-K: elevated hub-automation capex (2026-05-10) → perimeter + analytics pull-through
Open: Reliance Retail — hub perimeter + video analytics$320K · Qualify @ 45% · signal-driven
Next best action · by stakeholder
Sales / CRO

Account is well-penetrated ($80K whitespace). Protect share and pursue the open $320K Security deal.

Account / CSM

Healthy expansion (NRR 108%, +2 vs peer). Lock a multi-year renewal and reference-customer status.

Credit / Collections

Cash position healthy (DSO 47d, within peer). No action.

Exhibit 1

All accounts · one decision each

10 named accounts · $4.0M revenue · $540K of cross-sell whitespace · 1 at churn risk.

AccountIndustryRevenueARRNRRDSOWhitespaceHealthVerdict
Reliance RetailApparel$700K$170K108%47d$80K89Grow
Tata CliqE-commerce$610K$200K119%44d$120K92Grow
FlipkartPharmaceuticals$540K$120K112%58d$50K87Grow
Amazon IndiaRetail$490K$140K104%63d$70K81Maintain
UPSApparel$430K$110K106%49d$60K84Maintain
IBME-commerce$370K$100K101%52d$40K78Maintain
PharmeasyRetail$270K$70K105%55d$50K79Maintain
MyntraRetail$240K$60K97%67d$20K64Defend
Future GroupE-commerce$220K$80K110%41d$30K86Grow
CromaConsumer Goods$150K$50K100%59d$20K72Maintain

Read it as a worklist: Cross-sell = whitespace ≥ $1.5M · Grow = NRR ≥ 108% · Defend = high churn risk · everything else, maintain.